Shipping Policy

Thank you for visiting and shopping at Silksapphire. Below are the terms and conditions that govern our Shipping Policy.

Shipment Processing Time:

At Silksapphire, we prioritize prompt processing of all orders to ensure timely delivery. All products are processed within 24 hours and are promptly sent to our fulfillment center for dispatch. We understand the importance of swift delivery, and therefore, strive to have your orders ready for shipment as soon as possible. Please note that orders typically take between 1-2 business days to be delivered, depending on your location.

During periods of high order volume or unforeseen circumstances, such as extreme weather conditions or logistical challenges, shipments might experience slight delays. We kindly ask for your patience and understanding during such times. Rest assured, we are committed to providing you with updates and assistance regarding any delays that may occur. If there are significant delays in shipping your order, we will proactively contact you via email or telephone to provide updates and alternative solutions.

Shipping Rates & Delivery Estimates:

Shipping charges for your order will be calculated and displayed at checkout. Our shipping rates are designed to be transparent and competitive, providing you with the best value for your money. Additionally, we aim to provide accurate delivery estimates based on your location and the shipping method selected. While we strive to meet these estimates, please understand that actual delivery times may vary due to factors beyond our control, such as carrier delays or customs processing.

Free Shipping on Orders Over $40:

As a token of our appreciation for your support, all orders totaling above $40 are eligible for free shipping. We believe in rewarding our valued customers and strive to offer added benefits to enhance your shopping experience. Enjoy the convenience of free shipping on qualifying orders and explore our wide range of products without worrying about additional shipping charges.

Shipment Confirmation & Order Tracking:

Upon shipping, you will receive a Shipment Confirmation email containing your tracking number(s). We understand the importance of tracking your order and keeping you informed every step of the way. The tracking number(s) provided will become active within 24 hours after the order has been processed, allowing you to monitor the progress of your shipment until it reaches your doorstep.

Customs, Duties, and Taxes:

Silksapphire takes pride in offering global shipping to our valued customers worldwide. However, it's essential to note that international shipments may be subject to customs duties and taxes imposed by the destination country. As such, Silksapphire is not responsible for any customs duties, import taxes, or other charges applied to your order. These fees are the sole responsibility of the customer and are not included in the total purchase price. We advise customers to familiarize themselves with their country's customs policies and regulations to avoid any unexpected charges upon delivery.


We offer a variety of secure payment options to ensure a seamless checkout experience for our customers. Accepted payment methods include major credit cards (MasterCard, Visa, American Express) and convenient digital wallets such as Apple Pay. Your privacy and security are of utmost importance to us, which is why we employ industry-standard encryption and security protocols to safeguard your payment information. Please ensure to provide your accurate billing address and telephone number when making your payment to prevent any processing delays.

Contact Us:

At Silksapphire, we are dedicated to providing exceptional customer service and support. If you have any questions, concerns, or require assistance with your order, our friendly and knowledgeable customer service team is here to help. You can reach us via email at or by phone at +44 730 055 5674. We value your satisfaction and are committed to addressing any inquiries or issues promptly and effectively.

Your satisfaction is our priority, and we are committed to providing you with a seamless and enjoyable shopping experience at Silksapphire. Thank you for choosing us for your online shopping needs.