Customer satisfaction is of utmost importance to us at Silksapphire. Our dedicated quality assurance teams thoroughly inspect your items before shipment, ensuring that our products meet the highest standards. If for any reason you are not satisfied with the items you receive, we are here to assist you with a refund or exchange. Our product quality is guaranteed.
You have the right to return purchased items within 30 days from the date of receipt, provided that the items are in their original state (unopened and unused) and accompanied by a receipt or proof of purchase from Silksapphire. Please note that all sales items are final and cannot be returned.
Process of Return/Refund:
To initiate a return or refund, please follow these steps:
Contact our customer service team within 30 days of the delivery date via email at firstname.lastname@example.org or by phone at +447308234539 Provide your order details and reason for the return.
Ensure that the items you wish to return are unused, in their original packaging, and accompanied by proof of purchase.
If your return is approved, we will send you an email confirmation and instructions on how to proceed.
Once we receive and inspect the returned items, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 24-48 hours and applied to your original method of payment.
We can reimburse you in the following cases:
- The package arrived damaged (proof required).
- The item arrived in extremely poor quality (evidence is required).
- The order has gone missing.
If you are approved for a refund, you can expect the refund to be processed within 24-48 hours after we receive the returned items. Please allow up to 30 days for the credit to be reflected in your credit card statement or original method of payment. If you experience any delays, we recommend first checking your bank account and contacting your credit card company.
If you have questions about your return, refund, or any other concerns, feel free to reach out to our customer service team. You can contact us via email at email@example.com or by phone at +44 784 815 6664. We are dedicated to resolving any issues and ensuring your satisfaction.
Thank you for choosing Silksapphire. Your trust in our products and services is greatly appreciated.